He also told me that he didn't know what time I arrived to the airport. Kofi told me that he can't give me any kind of refund. I explained the Situation to him and let him know that I could have filled out the MIG form the day of my original departure, my seats were not taken on the flights and I arrived on time at the airport. A supervisor by the name of Kofi spoke to me. I was very upset and called Spirit immediately to speak to a supervisor. When I went back home, I searched up this form, MIG to Colombia, and it clearly stated that the form can be filled up to one hour before flight departure. The supervisor was very dismissive and reiterated that nothing could be done since this form was not completed 24 hours before traveling. I explained to the supervisor that there was no communication regarding this form, that Spirit should provide this basic communication to international travelers, not only are we paying an unnecessary fee for posting our flight, but we were also incurring costs of our hotel stay and car rental in Colombia. The supervisor that was uninterested in my attempts to resolve this situation, also informed me that I will be charged $200 for my wife and I as we had to postpone our flight until Monday.
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February 2023
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